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Ordered New X1 DVR

Regular Contributor

Ordered New X1 DVR

I called Comcast yesterday and ordered a new XG1v3 DVR to replace the older XG1v1 DVR that i was given at my local Comcast store.


I was told that I would receive an E-Mail with the tracking number, but have yet to receive one.


Any idea how long it takes to get the tracking number?



Official Employee

Re: Ordered New X1 DVR


Hello psdstu, the tracking number will be sent once the equipment is sent from the warehouse. I can check on the status if you'd like, please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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