How can I check on an order status? I have an order number.
I have been trying to exchange a defective modem since 3/16.
Spoke/chatted to three different techs who have said orders have been placed, but never receive any shipping info or tracking. Feel like I am getting the run around☹️
So, this time I have an order number, but can find no place to check the status.
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No, I have received no shipping informatation. I am currently in chat with Rahul. He is the same tech that I chatted with on Monday, who gave me the order number. He says that the order has been completed. He is putting through another order, the third one now. I have approve again and requested another order number and shipping/tracking infomation. This is really getting frustrating!
He is now telling me that he can't ship a replacement because I already have a tracking number ( The one from 3/9 that shows it was delivered - the defective one.) Wants me to go to the store to take care of this. If I was able to go to the store, I wouldn't be chatting with him on a holiday Sunday. He has given me a new order number of 1000877650662090. I have requested shipping confirmation and a tracking number.
I would greatly appreciate some help with this, as my dealing with customer service has been very unsatisfactory.
Sorry to sound like a complainer, but this has been 3 weeks!
I have contacted support today to check on whether the replacement modem has been shipped today as promised by Rahul. As I suspected there is no order for a modem to be shipped. Today's tech said that he could have it shipped out, and wanted me to approve yet another order. This would be the fourth approval. I am tired of being pleasant and patient. All I have been getting is a run around. I still have a broken modem waiting to be sent back, and I am still using the old one that was to be "upgraded". I have been a loyal customer for many years, but I am ready to look at other options.
No one certainly seems to be willing to get this resolved.
I have messaged ComcastShane. A replacement modem has been shipped and I have a tracking number. I am happy that this is finally getting resolved.