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Order status (New customer)

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Order status (New customer)

How can I check a new customer online order status without an account #. xfinity chat will not open without an account #.
I ordered the prepaid internet for 30days on 9/21/19 (Sat) and xfinity said I would receive my starter kid within 1 to 3 business days, but I still didn’t get it.
I do have a confirmed order # if that will help.