can anyone please tell me why my order# 1000927073522098 got cancelled? Chat support has not been able to resolve the issue. they logged a ticket which is not resolved yet. - ticket id - 1806300074
I signed up with the promotional offer of 'Performance internet' for $29.99/mo. I only chose xfinity because of this offer. I accepted the offer and started using the service... after a week or so, my internet got diconnected and now when i contact them, they are not resuming my promo offer and not giving me same plan with same rate either... Now they are offering me same plan for $39.99 which I do not want.. I wish they can resume my services with same plan and same rate...
Thank you for visiting the forums! Sorry to hear about your issues.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hi, kulkarniapurva - Please review our Forums Policy and Guidelines. Bumping is a violation. I can check what happened with your promotion, please send me a private message and include your full name, the account holder's name as it's listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.