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Order got auto cancelled

New Poster

Order got auto cancelled

Hi there

can anyone please tell me why my order# 1000927073522098 got cancelled? Chat support has not been able to resolve the issue. they logged a ticket which is not resolved yet. - ticket id - 1806300074 

New Poster

Re: Order got auto cancelled

I signed up with the promotional offer of 'Performance internet' for $29.99/mo. I only chose xfinity because of this offer. I accepted the offer and started using the service... after a week or so, my internet got diconnected and now when i contact them, they are not resuming my promo offer and not giving me same plan with same rate either...  Now they are offering me same plan for $39.99 which I do not want.. I wish they can resume my services with same plan and same rate...

New Poster

Re: Order got auto cancelled

Does anyone from xfinity check these forums? I tried calling but i gave up as it took too long to reach a representative...

Expert

Re: Order got auto cancelled

Thank you for visiting the forums! Sorry to hear about your issues. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 






I am a volunteer Expert/Moderator, not an employee.


Official Employee

Re: Order got auto cancelled

Hi, kulkarniapurva - Please review our Forums Policy and Guidelines. Bumping is a violation. I can check what happened with your promotion, please send me a private message and include your full name, the account holder's name as it's listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click  Private Message Me.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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New Poster

Re: Order got auto cancelled

Hi Ella, Thank you for your reply. I have sent you a private message. Also please let me know how I can correct my post to avoid any violations. Thanks, AK
Official Employee

Re: Order got auto cancelled

@kulkarniapurva - No need to correct your post. I received your message and replied back. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!