Community Forum

Order Status

rwheeler5
Regular Visitor

Order Status

I know my order hasn’t shipped but is there any way to check on when it will move to fulfillment?
ComcastMichele
Official Employee

Re: Order Status

@rwheeler5 Thanks so much for taking the time to reach out to us regarding your order status. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I would be happy to check on the status of that order for you. Can you please reach out through private message (find out how to do so with this link https://comca.st/2YVsPCK) with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/3a3bWMJ


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