Community Forum

Order Status - New Customer

New Poster

Order Status - New Customer

How can I check a new customer online order status without an account #. xfinity chat will not open without an account #. 

I do have a confirmed order # if that will help. 

Official Employee

Re: Order Status - New Customer

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.

New Poster

Re: Order Status - New Customer

im having the same issue could you help me
Official Employee

Re: Order Status - New Customer

Hello @kkapple. I can assist with reviewing your online order status. To get started, please send me a private message and include your full name, service address, and primary phone number so I can assist.