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Order Status - New Customer

New Poster

Order Status - New Customer

How can I check a new customer online order status without an account #. xfinity chat will not open without an account #. 

I do have a confirmed order # if that will help. 

Bronze Problem Solver

Re: Order Status - New Customer

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
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New Poster

Re: Order Status - New Customer

im having the same issue could you help me
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Official Employee

Re: Order Status - New Customer

Hello @kkapple. I can assist with reviewing your online order status. To get started, please send me a private message and include your full name, service address, and primary phone number so I can assist.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!