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Orange cable needs to be buried

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Orange cable needs to be buried



My husband is working from home & our neighbor brought this to our attention yesterday.  Our orange cable line leads from our house to the box which is in her yard.  She has noticed the cable previously but it is very bad now because almost 2 feet is raised & exposed.  She almost ran over it with her lawn mower.  We do not want to try to bury ourselves, because there are also black cords & we aren't sure where to dig.  Please respond asap.  If something happens, we will lose internet which is needed for employment.

Thank you,

Michelle Meier

Official Employee

Re: Orange cable needs to be buried

Hello fourtogo. We appreciate you visiting and posting on our Forums. I can help with submitting a ticket to out Drop Bury team who can come out and get this properly buried. Please send me a private message and include your home address and primary contact phone number. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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