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Orange cable in yard. No billing help. Charged for TV but only the modem is connected, I get no TV

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Orange cable in yard. No billing help. Charged for TV but only the modem is connected, I get no TV

I'm a new customer with a promo internet plan.  I see I'm charged for TV but I only have a modem & no other coaxial panels work in the house but the one the modem is connected to.   Also, I need to extend my billing date because of this COVID19 stuff.  Currently, the internet is the only way for me to see my family & stay updated on the economy.  I can't talk to customer service about billing because the virtual chatbot tells me only certain calls are prioritized.  Will service interruptions also be postponed?