We moved in to our home about a year ago, it already had xfinity so we just transferred our service. The orange cable looks to never have been buried, we have been here for about 1.5 years. We need to have it buried.
Hi ajsberger. Thank you for joining the Xfinity Forums and for creating your first post. I can assist with submitting a ticket to the team who can coordinate the cable drop bury for you. Please send me a private message and include your full name so I can access your account.