Hi KylieD97. Thank you for joining the Xfinity Forums and for creating your first post. I can assist with reviewing your account and if it hasn't already been scheduled, submit a ticket to alert our local field office to get a drop bury scheduled for you. To get started, please send me a private message and verify your full name so I can access your account. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me.