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Orange cable in my yard for over 2 months now

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Orange cable in my yard for over 2 months now

I do not have service with Xfinity but I do have those pesky utility boxes in the corner of my yard. There is an orange cable coming out of one of them and it has been run through an opening in my fence into the yard behind my house. I called Xfinity and got a confirmation number, date, and time for when someone would be out to get it taken care of. It has been over a month and no one has come out yet. That's in addition to the month I waited before calling to see if someone would come out to bury it. I tried calling again but the wait times are crazy long with everything going on right now. I need someone to come out and bury that line so that when I replace my fence, I don't end up disconnecting my neighbor's service. It is a tripping hazard since it's suspended in the air from the box to the fence. comcast.jpgSomeone, please help!