I would recommend connecting to https://www.xfinity.com/xfinityassistant/ and asking the automated system "Speak to an agent." as that should allow you to select your issue type and either reach a live agent or be scheduled for a call back.
Hi. u/Bri48327. I can help! Please send me a PM with your first and last name and we can continue from there to schedule a tech out.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
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