Thank you for posting, and welcome to the Xfinity Forum. We appreciate you for making us aware of the drop. We don't want anyone to get hurt or trip. I'd like to help get a crew out as soon as possible to get this taken care of. Can you please send me a private message with your first and last name and the name of the account holder if it's different than yours? To ensure I'm looking at the right account, can you also verify the house number associated with your service address so I can assist you?
To send a private message, click on "ComcastChe" and then click send a message.