Hello MSS118, thank you for creating a post. You've come to the right place to get your cable buried, to continue with your request please reach back out to me via the private message you sent and we can get a tech scheduled there.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!