Hello @charlessidney50, thanks for reaching out to our Forums and for being a Comcast customer. I can definitely see how unpleasant that cable is to look at and we definitely want to get it buried as soon as possible. I would be more than happy to assist you with this. Can you please send me a private message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
What do I need to do to get an answer?!
I have a cable that is exposed and is being gnawed on by animals in the backyard of my home. I've called - tweeted - emailed....
PLEASE TELL ME WHAT I NEED TO DO TO GET THIS BURIED!
Hello All, thanks for reaching out to us on our Forums page. I'm sorry to hear these lines have not been buried and we definitely do not mean to cause anyone any inconvenience or frustration. I would love to assist you all with submitting a request to get someone out as soon as possible to bury these lines.
If you have not done so already, please send me a private message including your first and last name as it appears on the account.
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".