Community Forum

Online chat Error “Phone Number is not a valid phone number”

New Poster

Online chat Error “Phone Number is not a valid phone number”

Please help!
We are trying to chat with an agent and keep getting an error message that reads: Phone Number is not a valid phone number.
Can anyone help?
Highlighted
Official Employee

Re: Online chat Error “Phone Number is not a valid phone number”

Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with your services? To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!