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Ongoing problem at the node. Resolution confirmation??

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Ongoing problem at the node. Resolution confirmation??

I just finished up a tech visit to resolve my heavily reduced upload bandwidth (~1Mbps instead of the 25Mbps I pay for) issue.  The tech identified a problem at the node and showed me on a monitoring app on his iPad that everyone in my neighborhood's upload bandwith is constrained.  This has been going on for >7 days.  

 

How will I know when someone has come to resolve the issue at the node?

Official Employee

Re: Ongoing problem at the node. Resolution confirmation??

 

Hi 4x60, I can schedule the appropriate techs to go out and repair your node. First I will need to verify your account, can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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