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One month after signing a new contract, the price of my plan changed, increasing by $20...

New Poster

One month after signing a new contract, the price of my plan changed, increasing by $20...

I had recently signed a new contract for INTERNET ONLY on February 13th and on my account I was listed as "You currently pay $49.95 a month", however after the first payment processed it now states "You currently pay $69.95 a month". I do not understand why my bill has gone up and would like to know why it has. I signed an agreement guaranteeing me the price of $49.95 less than a month ago (sent to me by the Comcast customer retention department!), why has that risen?

Silver Problem Solver

Re: One month after signing a new contract, the price of my plan changed, increasing by $20...

It is written in all Comcast contracts that they can change the price at any time. My last 2 year contract price did not last 30 days.

New Poster

Re: One month after signing a new contract, the price of my plan changed, increasing by $20...

Whether that's in the contract or not, I do not understand how that is legal. Really shady practices if that's what they're doing.

Official Employee

Re: One month after signing a new contract, the price of my plan changed, increasing by $20...

Hello, I would be happy to look at this for you from here. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.