Community Forum

One last try before I cancel everything

Highlighted
Frequent Visitor

One last try before I cancel everything

Somebody please help me downgrade to an internet only plan.  I don't want to watch tv.  Third time I've asked for help.

Highlighted
Expert

Re: One last try before I cancel everything

@dws0411 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: One last try before I cancel everything

Greetings, @dws0411! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you haven't been able to get assistance with downgrading to just the internet. I can certainly assist you with that. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: One last try before I cancel everything

I'm glad I was able to assist you in finding the right internet package for your budget, dws0411. If you ever need further assistance don't hesitate to reach out to us.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!