Greetings, @dws0411! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you haven't been able to get assistance with downgrading to just the internet. I can certainly assist you with that. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I'm glad I was able to assist you in finding the right internet package for your budget, dws0411. If you ever need further assistance don't hesitate to reach out to us.