Community Forum

On-demand requires subscription?

New Poster

On-demand requires subscription?

I recently came back from vacation and all on demand shows/channels are requiring a subscription? This has never happened before...I have tried a system refresh, system restart and a hard reset (un-plugged)
Silver Problem Solver

Re: On-demand requires subscription?

I'm going to move this to Customer Service.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Official Employee

Re: On-demand requires subscription?

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.