Community Forum

On Contract, bill went up $5 this month, why?

Frequent Visitor

On Contract, bill went up $5 this month, why?

On year 2 of a 2 year contract.  First of all I was told repeatedly that the price of the 2 year agreement would remain the same for the full 2 years.  It went up $30 a month starting year 2.  Now this month with NO changes to my account my bill is another $5 higher.  I've compared last month's bill and this and there's no difference anywhere.  This creeping increase is why people are so unhappy with you Comcast/Xfinity.  And there's no choice in this building of course.  I technically, as a disabled senior in affordable housing, qualify for the lower cost internet.  BUT you can't have had Comcast for 6 months before even applying!  Inexcusable.

Highlighted
Official Employee

Re: On Contract, bill went up $5 this month, why?

Hi sharea, I can review the increase on your bill, could you please send me a private message with your full name to begin.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: On Contract, bill went up $5 this month, why?

Hi Sharea, I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: On Contract, bill went up $5 this month, why?

Hi shaera, thank you for working with me through private message and please reach back out if you need assistance in the future.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!