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On 7th attempt to

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On 7th attempt to

Restore service and cost to what was one month ago after trusting that the new plan was a better deal. All seemed fine until I returned equipment. Now paying more for less and went on two trips to store without being given correct equipment promised by customer service via 800 number because system was down and or codes not working in their end. How do I find the correct person to make this right without explaining to more people and not being resolved or getting lost on their phone trees. Now the scheduled recordings are not working properly.
Official Employee

Re: On 7th attempt to

@Kp65, Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out through private message (find out how to do so with this link with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information:;

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