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Old nonbundled services

Frequent Visitor

Old nonbundled services

   I am making this post to ask how to get my previous unbundled services back.  Back in June my 2 year came up and my price for sports double play with blast went to $203 ish and change.  After 3 months of calls, online chat, and here my options have been give up a chunk of service to save $ 5 per month or pay more.  I don't see how this qualifies as the comcast gaurantee to improve service or the customer experience after what 8-9 years of hearing that pitch?  I just want my services to go back to what they were before this stressful time consuming nightmare to get no where.

Official Employee

Re: Old nonbundled services

Hi, mabel09 - I can review your account and see what changes we can make with it. Could you please send me a private message with your name, address, and a phone number? I'm aware of your previous conversation with another agent but I still need to verify all information. Thank you!

Official Employee

Re: Old nonbundled services

Thank you for using our Xfinity Help & Support Forums, Mbaker17. Feel free to reach me at any time if you get any questions.