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Old modem still showing in Devices list

New Poster

Old modem still showing in Devices list

I still show an Arris WBM760A in "Devices" when It should be showing my Arris SB6183?

Expert

Re: Old modem still showing in Devices list

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Old modem still showing in Devices list

Hi, neogeo64 - I can remove your old modem from the online view. Please send me your full name, the account holder's name as it listed on the billing statement, a phone or an account number in a private message. Click on my name ComcastElla, then click Private Message Me.  
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Old modem still showing in Devices list

It will not let me private message you. just takes me to a help and support page?

 

Official Employee

Re: Old modem still showing in Devices list

@neogeo64 - I reached out to our community manager to enable the PM feature for your account. Apologies for the delay. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Old modem still showing in Devices list

@neogeo64 - The PM feature is now enabled for your account. Please click on my name ComcastElla, then click Private Message Me. Thank you!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!