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Old Account issues

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New Poster

Old Account issues

I've been having issues with a past due account that I settled with a debt collector on 5/6/2019. The company is called Diversified Consultants. But Xfinity continue to give the collection to Southwest Credit Solutions. I have provided Xfinity and Southwest with all of the information that I have where it was paid, but it repeatedly gets sent to collections. I get told they'll investigate it and someone will call me and I never get called. Then it'll show back up on my credit report with Southwest Credit Solutions. I was told at one point there was a payment made but it was applied to the account incorrectly and that's why there was an issue and that it would be sorted out. It never gets fixed. I was also notified recently that there is another account I have from even further back that had a balance but have never heard of it otherwise through mutliple phone conversations. There hasn't been a collection or a bill sent for that. I do have account numbers for both. I have spent multiple hours trying to get it resolved because I'm not paying for something I've already paid. I'm not sure what else to do.

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Expert

Re: Old Account issues


@homeswithhelms wrote:

I've been having issues with a past due account that I settled with a debt collector on 5/6/2019. The company is called Diversified Consultants. But Xfinity continue to give the collection to Southwest Credit Solutions. I have provided Xfinity and Southwest with all of the information that I have where it was paid, but it repeatedly gets sent to collections. I get told they'll investigate it and someone will call me and I never get called. Then it'll show back up on my credit report with Southwest Credit Solutions. I was told at one point there was a payment made but it was applied to the account incorrectly and that's why there was an issue and that it would be sorted out. It never gets fixed. I was also notified recently that there is another account I have from even further back that had a balance but have never heard of it otherwise through mutliple phone conversations. There hasn't been a collection or a bill sent for that. I do have account numbers for both. I have spent multiple hours trying to get it resolved because I'm not paying for something I've already paid. I'm not sure what else to do.


Personally, I would take it up with the credit reporting companies, TransUnion and Equifax and go from there.


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New Poster

Re: Old Account issues

I dispute it with the credit reporting agencies each time it shows back up and then they'll delete it. Then a couple months go by and Southwest reports it again so it comes back on my credit report making it tank by 20+ points because it shows as a new collection.
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Official Employee

Re: Old Account issues

Greetings, @homeswithhelms! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear about the issue you are running into with the closed account showing up on your credit report. I know how frustrating it can be to see that credit score bouncing up and down. I would like to see what we can do from outside for you. Since you already sent a PM, I will continue to assist you through there.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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