how do i get Comcast to bury the orange drop cable? it's been months and calling doesn't help. i get the impression the agents have no clue, or at least the ones i have talked to dont. The cable has been on the ground so long it's no longer orange but instead the color of straw.
Hello @bemmer63, thanks for reaching out to our Forums! I'm sorry about your exprience thus far with trying to get this cable buried. We definitely want to get that cable buried as soon as possible. I would love to assist you with doing so. Can you please send a private message including the full name as it appears on the account and your full name if different?
To send a Private Message, please click “Comcast_Support” and click “send a message. "
Cable was buried today. Thank you for the help.
You're more than welcome! I'm replying to your private message now about the new plan we are discussing. Chat with you soon.
We appreciate you taking the time out of your busy schedule to allow us to assist you with the cable burial and finding a new promotion. Please let us know if there is anything more we can assist you with in the future. Thank you for being a valued member of the Comcast family. Take care.