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Not standing behind Customer Commitment

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Not standing behind Customer Commitment

Straight from the website- "We take pride in our products, which is why we offer a 30-day money-back guarantee for Xfinity TV, Xfinity Internet, Xfinity Voice and Xfinity Home."  Doesn't seem to be the case.

I've had two "chats" and one phone conversation where the reps tell me I owe. My recent phone conversation took 20+ mins of arguing before the rep "checked with billing" and said "I was told to tell you not to worry about it. Your balance is $0. She told me to tell you that she would submit my account to the supervisor."


I have little faith it actually gets resolved. Suggestions?

I canceled within 30 days and returned all gear in the proper timeframe.