On April 24th, I upgraded from Internet only to Triple Play prior to my move to a new address which I had already set up an appointment to transfer service. I wanted to see how Triple Play was before my move and if it made sense for me to have it. From the start of the upgrade, I have had nothing but trouble. The account did not have HD service even though I was told I would have it. When I contact customer service, they said I did. Then I went to chat online they told me I didnt but they would provide me with HD service. Next, on May 8th, my cable randomly turned off and I could not access anything. But for some reason my internet is still active. Come to find out that someone at Comcast set up the disconnect date as May 8th, although I had been very explicit that I was not moving until May 19th, hence the appointment set to transfer service on May 19th. Today, I spent an hour trying to cancel my cable and keep my internet at my current/old address. After the hour being on hold for about 40 of those minutes, I was pushed to new sales. I thought the orignial CSR had communicated what was going on with new sales, since that is what she said, but apparently she did not. Then I explained again what was going on New Sales said she couldn't do anything so she had to push me to someone else. That is when I lost it. I had been on the phone for over an hour and half and I could not repeat my story yet again to someone who would push me to another CSR. I do not have the time right now in the midst of packing and getting ready for my move.
What I would like from Comcast is to make sure I have internet at my current location for the next week. And then make sure the transfer is set for May 19th.
Hi timdlang1. I can assist in reviewing the account status at your current location. I can also help get your internet restarted and assist with the transfer of service. To get started, please send me a private message and include your full name, current service address, and current account number so I can access your account.