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Nonpublished name and number published by mistake

New Poster

Nonpublished name and number published by mistake

I was wondering if any of you got a $100 credit from xfinity for mistakenly publishing your address and phone number on their website? Also refunding $5.50 for the month in which it happened? 

Well I have a problem with it because: 1) although they corrected the problem on the Xfinity website it has been pulled and now is displaying on other websites on the internet: whitepages.com; cyber backgroundchecks, and others. 

2) refunding the $5.50 for the month in which it occurred isn't enough. I should not be charged at all going forward the $5.50 because although i'm not published on Xfinity website since they corrected their error; I'm now published all over the web because of their error. So why am I continuing to pay $5.50 per month for a nonpublished number and address?

I'm very upset about this!!!!!!!!!

 

Is anyone else experiencing this? <Edited>

Administrator

Re: Nonpublished name and number published by mistake

@godknowsican 

 

We sincerely apologize for the inconvenience you have experienced. In November 2019, we identified an error that caused a limited number of non-published and non-listed Xfinity Voice telephone listings (name, phone number and address) to be unintentionally made available on Ecolisting.com (Comcast’s online directory). The error was corrected immediately upon discovery, and we notified and automatically credited impacted customers.

 

If you were impacted by this, we sent a letter notifying you of the error in January 2020. At that time, we also posted credits to your account to cover non-published or non-listed charges for one month and credited your account an additional $100. If you have not received the letter already, you should be receiving it by mid-January. The credit will appear on your next bill. The credits are labeled “Non-Pub Error Credit” and Non-Pub Courtesy”

 

Thank you for identifying your safety concerns. If you need additional assistance we ask that you please contact us at 1-877-213-9812, Mon-Fri 9 AM-9 PM ET.

 

 


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New Poster

Re: Nonpublished name and number published by mistake

I understand that an error took place and Xfinity corrected it. However, the information is now released to other websites and I am no longer unpublished. So I should not be paying Xfinity $5.50 per month going forward for a service that has already be improvised. This fee should be waived from my bill permanently as I am no longer unpublished. I can google and my current address and phone number appears on other websites because of Xfinity's error.

Highlighted
Administrator

Re: Nonpublished name and number published by mistake

@godknowsican 

 

We apologize again for the inconvenience. If you would like to have the non-published feature removed from your account I will happily do so. All I would need from you is to send me a private message with your full name, your address, and phone number. 

 

Please note that even though Comcast quickly removed your information from Ecolisting.com, there is a possibility that your information was accessed by visitors to the Ecolisting.com website while it was available. As a result, this information could be available on online directories or through other public sources that Comcast does not control. If your information appears in online directories, such as whitepages.com and yp.com, you may wish to consider contacting those online directories directly. It may also be advisable to change your XFINITY Voice telephone number.

 

Please also note, that if you contact these online directories to remove your information and we remove the non-published feature from your Xfinity home phone there will be no way for us to prevent those directories from sharing your information on their sites in the future. 

 

If you wish to change your XFINITY Voice telephone number or have any other questions, please contact us at 1-877-213-9812, which is a special toll-free number dedicated to handling questions and concerns related to this issue. Comcast will provide you with a new telephone number at no charge.


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New Poster

Re: Nonpublished name and number published by mistake

Yes same happened to me started researching this to find out more. They may be liable for much more. 

New Poster

Re: Nonpublished name and number published by mistake

Without going into details on this forum, Xfinity has compromised the safety of myself and my family by publishing my identifying information for others to see.  Simply providing a $100 credit is not good enough considering the mess I am going to have to deal with.  People have the right to be upset considering they were paying for service that was not provided, I suspect that Xfinity is liable.   In addition, I never received any notification from Xfinity that this was an issue.   I plan to file a complaint with the Attorney General's office.  Totally unacceptable and unsafe. 

New Poster

Re: Nonpublished name and number published by mistake

I just received this credit today and I am LIVID.  After reading this thread I immediately went to check on WhitePages.com and yep, there I am!  This situation actually causes me to be unsafe and I have no idea how to get my information removed from these sites at this point!  Xfinity, you need to FIX this, in addition to the credit.  The $100 credit doesn't make it so people can't find me - you need to do something about this.

New Poster

Re: Nonpublished name and number published by mistake

I too just received this credit today, never received any other communication regarding this. I had to google search to even find out why I was receiving this credit.  My information is now all over the internet when it has never been there before.  Xfinity needs to fix this and quickly. 

New Poster

Re: Nonpublished name and number published by mistake

I got the same credit with no letter ever explaining anything, im sooo angry! So let me get this straight. by continuing to pay for the unpublished service you are protecting my number from what, because its all over the internet now and never ever was before.

How do you plan to get the information removed that you leaked that we paid to keep private that now you think you are keeping privatewhile its plastered all over because of you while i continue to pay you?

Because you answered the question doesnt mean its resolved. Theres reasons why i pay for my information to be kept private.

Contributor

Re: Nonpublished name and number published by mistake

I don't see why we should continue to pay Comcast the non published fee when they have compromised our numbers.  It would be fairer for them to charge us nothing extra for their shaky attempt at keeping numbers unpublished.  And $100 is no fair compensation.  Who have they endangered with this carelessness?

I've just submitted a complaint to the Massachusetts Attorney General's office and the local consumer council