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No way to contact anybody at infinity

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New Poster

No way to contact anybody at infinity

I try all morning to contact, a live human  to ask about my account, no luck so far, can I get a real number, what a service I have????

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Expert

Re: No way to contact anybody at infinity


@RPiant wrote:

I try all morning to contact, a live human  to ask about my account, no luck so far, can I get a real number, what a service I have????


You can always ask your question here, leaving out any personal identifying information.  You can also find information about your account online under My Account.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: No way to contact anybody at infinity

I am trying to lower my bill, changing plan to less channels. absolutely no luck in contacting  xfinity in any manner. Chat service was not helpful. Scheduling a callback was a bust, "having trouble connecting to your number" or something such. 

 

Any ideas on how to connect with a customer service rep..without going to a store? Tryed to change my plan to less channels and not an option.  yikes!

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Official Employee

Re: No way to contact anybody at infinity

Hi there, @RPaint.

 

I want to do my best to improve your experience. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

 

Thank you for taking the time to reach out to us over the forums. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!