I'm attempting to chat with an agent. It keeps displaying "invalid account #". There is no place to enter the account #. There are only input spaces for first name, last name, email address, zip code, and "Please provide a description of your issue". I am already logged in. How can I chat with an agent to resolve an issue with viewing and paying my bill?
Hi thisisme1, thank you for reaching out and apologies for your experiences with the Chat feature. If you still need assistance I could help you with your billing questions, please send me a private message with your full name and phone number.