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No space to input account # to use the Chat with Agent feature.

New Poster

No space to input account # to use the Chat with Agent feature.

I'm attempting to chat with an agent. It keeps displaying "invalid account #". There is no place to enter the account #. There are only input spaces for first name, last name, email address, zip code, and "Please provide a description of your issue". I am already logged in. How can I chat with an agent to resolve an issue with viewing and paying my bill?

New Poster

Re: No space to input account # to use the Chat with Agent feature.

"Please enter valid account #" is the actual message. There is no input field to enter it.

Official Employee

Re: No space to input account # to use the Chat with Agent feature.

Hi thisisme1, thank you for reaching out and apologies for your experiences with the Chat feature.  If you still need assistance I could help you with your billing questions, please send me a private message with your full name and phone number.

 

Thank you