Welcome to the Xfinity Forums, and thanks for using this platform to make us aware of your experience. I'd like to review your account to see if I'm able to locate more information about this service interruption, and how I can help make this right. In order to assist you, please send me a private message verifying your first and last name, as well as the name of the account holder if it's different than yours.
To send a private message click on my name "ComcastChe", then click send a message.
I haven't heard back from you. I hope you were able to get this resolved. If not, please send me a private message and I'd be glad to assist you. I am going to close this post as of today.Take care.