Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
Please do not PM any Official Employee without request because it's against Forum Guidelines.
In the meantime I hope you have alerted the police to your situation and that he might again be in the area and you are worried that he may be stalking you again.
Hi, Stalkedmom - I can check if we had any service interruptions in your area. Please send me a private message and include your full name, the account holder's name and address as it's listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.