Community Forum

No server connection

New Poster

No server connection

I have a stalker who is now out of prison. I have unknown devices connecting to my xfi wifi although I have a password set and Im the only 1 with password. I had a error message this morning "no connection to server" and my home security cameras stopped for about 5 mins & so did my internet. Im suspicious of my downstairs neighbor possibly knowing my stalker and they are hacking my cell phone and internet. What could cause that error message. Can anyone help me with any of these problems or to solve and prove Im being stalked via hacked internet and cell phone?? He served 2 yrs for stalking me and my kids. Im a MARINE MOM, my son serves & fights for our county I need someone to fight to help protect us
Expert

Re: No server connection

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

 

Please do not PM any Official Employee without request because it's against Forum Guidelines.

 

In the meantime I hope you have alerted the police to your situation and that he might again be in the area and you are worried that he may be stalking you again.



I am not a Comcast employee.
I am a customer volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!
Official Employee

Re: No server connection

Hi, Stalkedmom - I can check if we had any service interruptions in your area. Please send me a private message and include your full name, the account holder's name and address as it's listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!