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No self install option when moving?

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No self install option when moving?

I'm moving to a new address and when I went to change my address for my service I was told there was no option for self-install. I really don't want to pay so much just to have someone install my internet when I've done it before. I had this same issue when I moved to my current address and I've read other posts with the same issue. Is there something I can do to get this sorted out, I really need my internet sooner rather than later.