I just spent some time on the phone today with your “customer loyalty team”. I have been a Comcast user for 6 years. I have triple play and also xfinity mobile. My bill just went from $184 to $227 per month. This does not include mobile. I was told that because I do not want a contract they can not offer anything except a free premium Chanel for 3 months. When I first got xfinity it was $99 per month - no contract. I told them that I may have to cancel my service and was told “ok”. So, I guess Comcast has enough business and and unless you want to get stuck in a contract you either have to pay a higher bill or cancel. How about some substantial deals for loyalty?? If you could offer me a promotional deal last year why can’t you just extend the same deal?
I understand how this can be frustrating. I'd like to review your account to see if I have anything comparable to the services and pricing you have now. Unfortunately, we aren't able to extend the current agreement and pricing you have as our offers expire.
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