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No internet, cable, phone service

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No internet, cable, phone service

Xfinity maintenance or service in our area this afternoon took out our service. I am working remotely and have a college student and high school student doing online classes at home now due to school closures. I have talked to an agent who transferred me to Internet servI’ve team, was on hold for 45 minutes. She gave me emergency service number - was on hold there for over 1.5 hours. Did agent chat while on hold, no help really. Scheduled ASAP technician visit...for next Monday! We’ve been Triple Play customers ever since Comcast started servicing MEMPHIS...getting nowhere after spending almost 4 hours on phone and online