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No help for ER1 ticket

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No help for ER1 ticket

An agent opened an ER1 ticket last week because of a complete Internet outage. I was supposed to receive a call on Sunday, but I was stood up. Worse, Xfinity's chat app is broken, (see pictures), so I haven't been able to contact anyone on Xfinity Chat or Messenger all week. How do I get a call to resolve my ticket?

 

Screenshot from 2020-04-23 09-28-31.pngScreenshot from 2020-04-23 09-29-08.png

 

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Re: No help for ER1 ticket

Looks like image uploading is broken too. These are the screenshots I posted: