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No deals for existing customers

Frequent Visitor

No deals for existing customers

Why does Comcast refuse to offer new customer deals to long time paying customers?

New Poster

Re: No deals for existing customers

Hi Shaed, I have wondered the same thing.  I have been a Comcast customer for about four years at my current address and I have never been able to get one of those great deals that the new customers get.  

Official Employee

Re: No deals for existing customers

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: No deals for existing customers

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: No deals for existing customers

So, you’re confirming that Comcast has no respect for its current paying customers. Thanks for the follow up.

Official Employee

Re: No deals for existing customers

If you need assistance Shaed I can assist you from here. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!