I apologize for any issues you have experienced. I can confirm that your order is being processed. Once your equipment has shipped you will receive an email confirming the tracking number. If you do not receive this information please feel to reach back out and I can supply that information for you. Also you will not receive a confirmation email for the change of service until the order has been fully processed. Your upgrade is not scheduled to complete until 11/09/2016. If you have any other questions or concerns please reply back.
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.