Thank you for visiting the forums! Sorry to hear about your issues.
I've asked an employee to assist you. You should expect a reply in this thread.
ericgn1, thank you for reaching out here on the forums.
I would be happy to help with the issues you're running into. Can you please send me a PM with your first/last name as well as more details regarding what you're calling about?
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”