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No answer on why my internet has not been installed

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No answer on why my internet has not been installed

We just bought a home and signed up for internet service. I have missed work 4 times for appointments but each time the tech comes they can not install because the line needs to be brought to our home from across the street. Each time they cancel the appointment and when I call in the rep assured me the next appointment everything will be handled. The last tech that came last week called in to someone that said a ticket had no even been generated for the boom trucks that’s required and the process could take 4 to 5 months. I need someone to please tell me what to do. I have been on hold for over an hour this morning with tech support and no one has picked up. I work from home and need the internet ASAP. Thank you