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No access to My Account

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No access to My Account

I have been reviewing these blogs and since I became a Comcast customer I have yet to be able to log into My Account, it either tells me there is an error try back later, or the three dots sit there for a while spinning, then it logs me out.  Can someone give me a fix to this.  You cannot tell me the network has been down for five months.  I have tried logging in using Chrome and Internet Explorer.  


What else do I need to do to access My Account the rest of your website?



Official Employee

Re: No access to My Account

Hello saberger_vt. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with troubleshooting your My Account access issue. To get started, please send me a private message and include your full name so I can access your account. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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