Phone call keeps spitting me back to the main menu and chat keeps throwing that COVID message. I haven't been able to either and I'm guessing allot of people here need to talk to someone since people are starting to work from home. Shame.
I am getting the same despite the fact corporate told me that 1-800-XFINITY should
be manned by tech support,billing and everyone else. Whats worse is cable is down and
this company is not really interested in doing much about this or any other problem that
exists at the moment.
I have been trying for days. I just get caight in the automated response loop. No cable or tv...no help.
My contract is up in a month and I will remember this.
TIP: Call Comcast and go through the options as if you were adding a new service. That will connect you to a live agent (I guess that's how they're prioritizing customers!), then you can actually tell them you don't want to add a new service and that you need their help with XYZ.
This was the only way I was able to catch a live agent who could then transfer me to the loyalty department, a department that you can ONLY reach by phone.
There is no agent available for at least 2 maybe 3 weeks. Like seriosuly no agent. Like none. They are not routing anyone to a live agent.