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No Cable Lines

Regular Visitor

No Cable Lines

I bought a new home that was just renovated. There are no cable lines through the house. Supoort is telling me you do not run cable through walls and I need to hire an electrician, which I guess is understandable. They are also telling me that you do not run cable to my house and that an electrician will have to run a cable out of my house to the street for you to connect to.

 

This doesn't sound right. Don't you have to run a cable line into my house at least? I can't even connect to the internet while I wait for an electrician. Please help!

Expert

Re: No Cable Lines

Wiring inside is your responsibility. Wiring outside is Comcast's responsibility. I'd suggest you just go ahead and schedule an install appointment if your house is serviceable. The tech will either be able to install your service or advise you on what needs to be done by your electrician. There are other installation options, but you'll need a tech to fully evaluate exactly what you need. Running new coax is part of a professional install (not wall fishing though) -- After the initial install, you'll own the inside wiring. 


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Regular Visitor

Re: No Cable Lines

I talked to them on the phone last night and they said the electrician had to run a line to the outside of my house for them to connect to. I said, can't you just run a line into my basement so I can at least connect my router and get internet and they said no. I don't feel like that's right. They should be running the line into the house and then the remainder of getting it around would be up to me/my electrician. 

 

 

Expert

Re: No Cable Lines


@dave_shoo wrote:

I talked to them on the phone last night and they said the electrician had to run a line to the outside of my house for them to connect to. I said, can't you just run a line into my basement so I can at least connect my router and get internet and they said no. I don't feel like that's right. They should be running the line into the house and then the remainder of getting it around would be up to me/my electrician. 


Whoever told you that needs some further training. The tech will run whatever lines necessary to get you service other than wall fishing. That includes running line(s) into your house as needed. Typically your electrician will run your coax lines to a central location near your electrical service entrance. That's usually in the basement or a utility closet. The tech will run the line from outside to that location. 


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Regular Visitor

Re: No Cable Lines

Thank you. This was my expectation as well. I've reached out multiple times with the same answer. Telling me they will not run a line into my house but only attach to one on the outside. I'm not sure how to get this resolved.

Official Employee

Re: No Cable Lines

Hello dave_shoo, the information that (nerdburg) provided is correct. We do not wire homes but we can provide coax cable if needed, we will also run a line from the nearest pole to your home to bring services to you. But everything else inside you would have to hire a contractor to complete the work. Please reach back out to me here if you have any other questions or concerns.


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New Poster

Re: No Cable Lines

Hi @ComcastAmir - is there a cost associated with brining the cable line from the nearest post? I am in a situation where a tech came out and informed me that the cable wires that go over a set of row homes, skipped my home. He put in a ticket to have another tech come out and install the wire. No one has mentioned cost. however, today i got a call from a random number that had my information and informed me that a tech could come out and provide and estimate and complete the work the same day. The estimate was $250 to bring the wire down to my home. No one has mentioned cost, and this call came from a different number so I was wary.  when i call comcast, its like ground hog day i'm starting from square 1 explaining my situation. This has been extremely frustrating. 

Official Employee

Re: No Cable Lines

 

Hello hmendez87, there is no cost associated with moving the cable to another post. If you need assistance in getting a tech out to perform this task, please reach out to me via private message and provide your full name, street address, and account number. To send a PM click my name (ComcastAmir) then click "Send a message"


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New Poster

Re: No Cable Lines

I have a similar problem in Georgia, I’m told it will cost thousands of dollars to run the cable line 200ft to my home. Can we run this line ourselves? Or is there a specific department I should contact?
New Poster

Re: No Cable Lines

I just got off the phone with multiple Xfinity employees and they too are talking about charging me to bring the cable to the outside of my house.  The cable is across the street by the power pole.  I now have to call their General Landscaping department no doubt to be passed off to another department!  They are very efficient at taking my money (that process was smooth) but getting me up and running is a different animal.  

 

The people I speak with are very polite but after being passed on to the next person to speak with - and start all over again (love the previous ground hog day comment) - and get no further resolution I can understand why folks lose their patients.  

Official Employee

Re: No Cable Lines

Gman10, appreciate you posting your experience here. We will be able to extend the coax from the pole to your home if there is an active tap. Any in-home wiring or wall fishing will have to be done by an electrician, however. Let's look into our options to service your home. Please send me a private message with your name and address so I can reach out to our serviceability team. Just click my name and then on the next page, you'll see an option to send me a private message on the top right-hand side.  


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New Poster

Re: No Cable Lines

I just ordered new internet service but I do not have a line from the pole to the house how much will that cost me for xfinity to setup.
Highlighted
Official Employee

Re: No Cable Lines

nfabbri, we'd be happy to get you service or an idea of what it will take to expand the plant to your home. Please send me a private message with your full name and address so we can collaborate with the serviceability and construction teams. 

Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.  
 

 


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New Poster

Re: No Cable Lines

Hello, 

 

I am purchasing a new home and have not been able to get a clear answer when calling in. I would like to know if xfinity is available there or not. If not then what is required to get connected to xfinity service. 

 

Thanks, 

Christopher

New Poster

Re: No Cable Lines

Trying to reply to AMIR --

 

We have been given the run-around by Comcast for the past two weeks; installation was supposed to occur on 8/24/19.  When the tech arrived; he realized the outside cable line was not brought to the house.  He LIED BLATANTLY to our faces saying he called it in to get the cable moved and set up a reinstall appointment for 9/7.   In NO LESS than 5 phone calls to Xfinity over the past two weeks we have been met with complete and utter ineptitude...i.e. nobody seems to understand what it will take to get the cable from the pole to my house.   They don't understand the problem; promises of call backs never follow through. 

In all likelihood, a tech will show up tomorrow with the same problem.  I never play this card, but I'm an attorney with a home office, and the lack of wi-fi and an in home router (my hot spot doesn't cut it) is affecting my business.  Notwithstanding the fact I've been paying for a service I cannot use!

 

Get someone out to extend the wire to my house!

 

 

Official Employee Digital Care

Re: No Cable Lines

Hi bpeeples627, thank you for reaching out and we are sorry to hear about your experiences setting up our services at your house and would like to help look into this further for you. Please send us a private message with your full name to begin.

 

Thank you 


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New Poster

Re: No Cable Lines

Hi,  we are not getting an answer from phone tech.  

 

Adding a room above the “detached” garage.  Ok to have our guy run the wire inside,  BUT will you connect it to the post?  I want it all in the same account, it is not a separate home it is my office above the garage.  And I assume the coax runs tv and internet?  Do I just leave the coax hanging out the back of the building?  Thank you!