Community Forum

New to downgrade

New Poster

New to downgrade

Hi 

We have been loyal Comcast/Xfinity customers for over 30 years.  We have watched our bills slowly get higher and higher.  Like many, we need to save money. Us from a job loss right before Christmas, and I have been trying to find options to go from a Triple play package to simply internet or Double Play.

 

So far, whenever i look online, I see an error message indicating  I need to call Customer Service.

 

I did so today only to find that the Customer Service representative said i would need to call a Customer Loyalty person. The process is so confusing and frustrating.

 

I am just looking to find current promotions/pricing for existing customers and it is FRUSTRATING. Why just take care of new customers? Loyalty to existing customers means alot too.

 

If a comcast employee could contact me, I would appreciate it

Regular Visitor

Re: New to downgrade

Yes, us too!!!  Not sure what to do.   We are retired now.  Cannot afford these monthly bills.

Regular Visitor

Re: New to downgrade

Same here. It's extremely frustrating when you can't even get a response. All the offers when I go to my account are for upgrades. There are no options when trying to downgrade my service. I, too, started a thread a couple days ago looking for help downgrading and still have not received a response.  I like the Xfinity service but am beyond frustrated with the customer service.  It shouldn't be this difficult. 

Official Employee

Re: New to downgrade

Hello all, thanks for reaching about your billing/service concerns. I would be more than happy to check for any available promotions to better fit your needs! Can you please send me a Private Message including the full name as it appears on the account and your full name if different?

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: New to downgrade

@heilmanclan, @abigailyh@dmulk, I have not heard back from you in some time, so I will be locking this thread. Please send me a Private Message if you still need assistance with downgrading. If you need assistance with any new issues or concerns, please create a new Public post. Thank you! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!