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Hello Jambark75. Thank you for visiting and posting on our Forum. I can assist in reviewing your address, and submitting a new Serviceability survey for your residence. Please send me a private message and include your full name, complete home address, and primary contact phone number so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.