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New service. Still says "account being set-up" even after a week

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New service. Still says "account being set-up" even after a week

I ordered wifi a week ago for my mother and just received the set-up instructions.  I am in another state so this is hard to do.

 

I can logon to the account I created but it still says "account being set-up".   How can I get this set-up?  Is this why I can't get her wifi to work?