Community Forum

New remote

New Poster

New remote

I can’t go to an xfinity office to request a new remote and mine is broken. How do I request them to get a new one sent to my home? Thank you!
Admin1

Re: New remote

Hi Mariaferrerg -- I can help get a new remote shipped to your. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will also need to know what kind of remote you need, or what kind of box you need a replacement remote for, and I'll get one ordered for you.

 

Click my name (ComcastZach) and click Private Message Me. 

New Poster

Re: New remote

Can you help us get a new remote too? I tried to message you and it won't let me send you a private message?

 

Official Employee

Re: New remote

 

Hello Meadows1, I can assist you with getting new remotes sent to your home. I responded to your private message, please reach back out to me there.