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New modem

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New Poster

New modem

I received my new modem from you and need to return the old one.  All packed up and ready to go, but due to the virus I choose to stay home.  Will I be charged on my bill till I return it?

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Official Employee

Re: New modem


@Lexi5 wrote:

I received my new modem from you and need to return the old one.  All packed up and ready to go, but due to the virus I choose to stay home.  Will I be charged on my bill till I return it?


In response to COVID-19 travel and safety concerns, we’re making equipment returns even easier with free UPS home pick-up.

Beginning Tuesday, March 24, customers can schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return label, boxing up the equipment and then calling 1-800-PICK-UPS to schedule the pickup. Customers will need the
tracking number from the UPS return label to schedule the pickup. Link below: 

 

https://www.xfinity.com/support/articles/returning-your-equipment


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